Drain DownTerms and Conditions

Drains downs and reconnections are carried out Monday to Friday Unfortunately we cannot guarantee to be on your park on a specific day. Please ensure keys are available in the park reception or left at our office. If you prefer, you can telephone or e-mail us with your reconnection date, all that we ask is that you give us a MINIMUM OF 2 WEEKS NOTICE so that we can plan this into our schedule.

If you would like to delay the reconnection, please call us by Friday am of the previous week at the latest as we WILL reconnect your water whatever the weather conditions.



When draining down your caravan:

  • We DO: leave electricity and gas supply as you left it - if it's on, we leave it on.
  • We DO: put antifreeze in washbasins, sinks, showers and toilet pan & cistern.
  • We DO: remove drain bungs and leave them in your caravan.
  • We DO: guarantee your caravan for bursts (not leaks) due to frost damage between drain down and recommissioning.

  • We DO NOT: disconnect gas appliances.
  • We DO NOT: drain the central heating system, only the domestic water side of your Combi boiler, as the system should already be protected with antifreeze.
  • We DO NOT: drain washing machines or dishwashers, but will remove as much water as possible.

When recommissioning your caravan:

  • We DO: turn the water off again at the stop tap outside, this is to minimize the risk of damage in case frost occurs between us reconnecting and your arrival at your caravan.
  • We DO: ensure your water supply will be connected by the Friday of your chosen week.
  • We DO NOT: turn on or reconnect gas appliances.
  • We DO NOT: guarantee your caravan for leaks and leaking washers. Any leak repairs are chargable. Please remember, a leaking washer is different to a burst.
  • We DO NOT: guarantee your caravan from frost damage once reconnection has taken place.


Please ensure access is not restricted to the following:-

Main Stop Tap - Entrance Ways - Bathrooms - Shower Cubicles - Kitchen & Boiler Cupboard.

We may refuse to carry out the drain down is access is blocked.  We will not be held responsible for any damage caused by having to move items that restrict access to these areas.


Our fitters continually strive to leave your caravan as they find it, after all, your caravan is your home and we respect that. However, due to wet and muddy conditions, it is impossible for our fitters to stay clean. They will always remove their boots on entering your caravan but cannot remove dirty outerwear, therefore we suggest you take precautions by laying dustsheets down where our fitters need to go as well as a doormat in the doorway where they can remove their boots.

Antifreeze Check - if you are the antifreeze and the reading is low, we will top this up and invoice you less the £16 you have already paid.  Ideally this should be done before your last visit to allow any addition to mix through.  Please allow a minimum of 2 weeks notice to carry this out.

May we take this opportunity to thank you for your custom, wish you and your family a Merry Christmas and a Happy New Year and look forward to being of service to you in the coming season.